Privacy Policy & Terms of Use

Last updated: May 13, 2026

Next Step AI ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Next Step AI mobile application and website (collectively, the "Service"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

1. Information We Collect

We may collect the following categories of information:

Account information: Name, email address, and profile data when you sign in with Google.
Lead data: Contact information you manually enter or import (names, emails, phone numbers, company names, notes).
Call data: Records of AI-assisted phone calls made through the Service, including call duration and outcomes.
Email data: With your explicit permission, we access your Gmail account to read, draft, and send emails on your behalf. We do not store the content of your emails on our servers beyond what is necessary to complete the requested action.
Usage data: App activity, feature usage, crash reports, and analytics data (via Firebase Analytics) to improve the Service.
Device information: Device type, operating system version, and unique device identifiers.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Next Step AI app and its features.
Make AI phone calls and send emails on your behalf when you instruct the Service to do so.
Personalize your experience and surface relevant leads and actions.
Analyze usage patterns and improve the Service.
Send important service-related notifications (not marketing, unless you opt in).
Comply with legal obligations.

3. Google User Data

Next Step AI uses Google OAuth to access your Google account. Specifically, we request access to your Gmail account to read emails, draft replies, and send emails on your behalf when instructed.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy , including the Limited Use requirements. We do not use your Google data to serve advertisements, and we do not share your Google data with third parties except as necessary to provide the Service.

4. How We Share Your Information

We do not sell your personal information. We may share data with:

Service providers: Trusted third-party vendors who help us deliver the Service (e.g., AI voice call infrastructure, Firebase, Anthropic Claude API). These providers are contractually required to protect your data.
Legal requirements: If required by law or to protect the rights, property, or safety of Next Step AI, our users, or the public.
Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your data is transferred and becomes subject to a different Privacy Policy.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at the email below. Lead data and call records are deleted within 30 days of account deletion.

6. Security

We use industry-standard security measures including encryption in transit (TLS) and at rest, secure authentication via Firebase, and limited access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

The Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such data, we will take steps to delete it promptly.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data.
Withdraw consent for data processing at any time.
Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at the email address below.

9. Third-Party Services

The Service integrates with the following third-party services, each governed by their own privacy policies:

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, or to request data deletion, please contact us at:

Next Step AI
Email: hello@vertexhub.app

Terms of Use

Last updated: May 13, 2026

These Terms of Use ("Terms") govern your access to and use of the Next Step AI mobile application and related services (the "Service"), operated by Next Step AI ("we", "us", or "our"). By creating an account or using the Service in any way, you agree to be bound by these Terms. If you do not agree, do not use the Service.

12. Eligibility & Account Responsibilities

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorised use of your account.

13. Telephone Communications — Your Legal Obligations

The Service enables you to initiate outbound AI-generated voice calls to telephone numbers you provide ("Recipient Numbers"). You are solely and exclusively responsible for ensuring that every call you initiate through the Service complies with all applicable laws and regulations, including without limitation:

The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227 and its implementing regulations (47 C.F.R. Part 64).
The FTC Telemarketing Sales Rule (TSR), 16 C.F.R. Part 310.
The National Do Not Call Registry rules administered by the Federal Trade Commission.
All applicable state and local telemarketing, robocall, and consumer protection statutes.
All applicable laws of any jurisdiction outside the United States where calls are placed.

The Service uses an AI-generated synthetic voice. The FCC has confirmed that AI-generated voices constitute an "artificial or prerecorded voice" under the TCPA. Calls made through the Service may therefore require prior express written consent from the recipient under applicable law, depending on the nature of the call and the type of telephone line called.

By initiating any call through the Service, you expressly represent and warrant that:

You have obtained all legally required consents from each Recipient Number before placing the call, including any prior express written consent required under the TCPA or applicable state law.
No Recipient Number you call is registered on the National Do Not Call Registry, your company's internal Do Not Call list, or any applicable state Do Not Call registry, unless you have a valid exemption or the recipient has expressly consented to receive calls from you.
You have a pre-existing business relationship, express invitation, or written permission from the recipient that lawfully permits the call, as required by applicable law.
All calls you initiate comply with any required calling-hour restrictions (e.g., no calls before 8:00 a.m. or after 9:00 p.m. local time of the recipient, per the TCPA).
You will honour any Do Not Call or "remove me" request immediately and will not use the Service to call that number again.
You will not use the Service to place calls for any unlawful purpose or in violation of any third party's rights.

14. Prohibited Uses

You agree that you will not use the Service to:

Place calls to numbers obtained through scraping, data harvesting, or purchasing lead lists without verifiable consent records.
Conduct mass unsolicited outreach (spam calling) to consumers who have not consented to receive calls from you.
Impersonate any person, business, or entity in a manner that is false, misleading, or likely to deceive recipients.
Place calls that are abusive, harassing, threatening, or otherwise unlawful.
Circumvent, disable, or interfere with any security, consent, or compliance feature of the Service.
Resell or sublicence calling functionality to third parties without our prior written consent.

We reserve the right to suspend or terminate your account immediately, without notice or refund, if we determine in our sole discretion that you have violated these prohibitions or any applicable law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Next Step AI, its officers, directors, employees, agents, licensors, and service providers (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

Your use of the Service, including any calls or communications you initiate through it.
Your violation of these Terms or any applicable law or regulation, including the TCPA, TSR, or any state telemarketing statute.
Your violation of any third party's rights, including privacy rights and rights under the Do Not Call Registry rules.
Any claim by a call recipient that a call you initiated through the Service was unlawful, unwanted, or violated applicable law.
Any inaccuracy in the representations and warranties you made above.

This indemnification obligation will survive termination of your account and these Terms.

16. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT CALLS WILL BE COMPLETED SUCCESSFULLY, OR THAT AI-GENERATED CALL CONTENT WILL BE ACCURATE, APPROPRIATE, OR LEGALLY COMPLIANT FOR YOUR SPECIFIC USE CASE. YOU ASSUME ALL RISK ASSOCIATED WITH YOUR USE OF THE SERVICE.

Next Step AI does not provide legal advice. Nothing in these Terms or elsewhere in the Service constitutes legal advice regarding your obligations under the TCPA or any other law. You are solely responsible for consulting qualified legal counsel about your compliance obligations before using calling features.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NEXT STEP AI OR THE INDEMNIFIED PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING WITHOUT LIMITATION LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR REGULATORY FINES — ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

18. Governing Law & Dispute Resolution

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Any dispute arising under or in connection with these Terms shall first be submitted to good-faith negotiation. If unresolved within 30 days, disputes shall be referred to binding arbitration under the rules of a mutually agreed arbitration body, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

19. Changes to These Terms

We may update these Terms at any time. We will notify you of material changes by updating the "Last updated" date above and, where appropriate, via in-app notification. Continued use of the Service after the effective date of any change constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must discontinue use of the Service.

20. Contact Us

For questions about these Terms, compliance concerns, or to report misuse of the Service, please contact us at:

Next Step AI
Email: hello@vertexhub.app

This Privacy Policy and Terms of Use apply to the Next Step AI mobile application available on the Apple App Store and the website at nextstep.vertexhub.app.